Rescue.com - Made my problem worse

Plenty of companies claim they have the technical expertise to fix your computer. When my Dell laptop went kaput, I was in the middle of an important project. I needed help and I needed help fast. I chose Rescue.com because they would come to my location the same day. As it turns out, that was the only promise that Rescue.com actually kept.

The technician arrived. I handed him my Windows disk as requested and watched him go to work. A couple of minutes later, I watched the monitor as the technician zipped through unknown (to me) procedures. A blue screen popped up and I heard the technician exclaim, “Oh, no.”

I confess that I’m not the most technologically savvy person on the planet, but I was pretty sure that, “Oh, no” was not good news for me or my laptop. The technician quickly fingered the keyboard with one hand, and ejected my Windows disk with his other hand.

The technician worked for another hour, but he never even managed to get the computer to boot up again, even though this wasn’t a problem before he went to work on it.

Long story short, the technician gave up and returned to whatever hole he crawled out of. Rescue.com billed me for their technician making my problems worse, and I had to take the laptop elsewhere for repairs. You can bet I’ll never use Rescue.com again, how about you?